Information and communication technology

Turning connections into opportunities

The Information and Communication Technology (ICT) sector is constantly evolving, facing challenges like integrating new technologies, protecting sensitive data, and offering personalized experiences. Smarthis helps ICT companies transform complexity into efficiency by connecting people, systems, and solutions with intelligence through hyperautomation and data analytics.

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Sector challenges

Digital solutions for complex challenges

In the information and communication technology sector, change happens quickly, and expectations are high. Companies need to adapt, protect customer data, personalize experiences, and maintain efficiency. Smarthis utilizes automation, Artificial Intelligence, and Data Analytics as digital solutions to overcome these challenges.

ICT companies face the challenge of integrating new technologies like 5G, AI, and automation without disrupting service continuity. Hyperautomation solves this by seamlessly connecting legacy systems with new platforms, optimizing workflows, and ensuring innovations do not interrupt operations.

With increasing data regulations, such as GDPR and LGPD, ICT companies face the challenge of protecting users' sensitive information. Automating security processes ensures data protection end-to-end, while data analytics can predict security risks and help mitigate them before they become real issues.

In a competitive sector like ICT, delivering a personalized and agile customer experience is essential for customer loyalty. Using Artificial Intelligence (AI), companies can personalize interactions, anticipate problems before they arise, and enhance support channels. These optimizations ensure a smoother, more satisfying experience for customers, boosting loyalty and reducing churn.

The constant pressure to reduce costs in the ICT sector can be addressed with intelligent automation. Repetitive tasks, such as infrastructure provisioning and contract management, are automated, freeing up resources for innovation and improving efficiency.

Our solutions

Technology as an ally

Adaptation to technological evolution

We integrate new technologies into your systems, ensuring scalability and operational efficiency.

Data protection and privacy

We monitor and protect data flows in real-time, reducing vulnerabilities and ensuring security and compliance.

Customer satisfaction and retention

We use AI to personalize interactions and enhance the customer experience.

Scalability in complex environments

With Hyperautomation, we integrate legacy and modern systems to ensure scalability and operational continuity.

Data-driven decision making

We provide real-time insights with Data Analytics and Data Science, aiding strategic decisions.

Optimization of operational costs

We automate processes such as infrastructure provisioning and contract management, reducing operational costs.

Improved internal communication

We facilitate alignment among hybrid teams with automated project updates and status workflows.

Enhanced user experience

We use AI to deliver more relevant interactions and improve customer loyalty.

Efficient management of technological projects

Data Analytics monitors stages and resources in real-time, ensuring agile deliveries and strategic allocation.

Compliance and regulatory adherence

Automation and Data Analytics ensure compliance with regulations like GDPR, generating automatic audits and reports.

Sentiment analysis and real-time feedback

By combining Artificial Intelligence and Natural Language Processing, we analyze digital feedback, enabling quick adjustments to strengthen brand reputation and strategies.

Vibra Energia revolutionizes its operation with automation

The largest fuel distributor in Brazil transformed its operations with Smarthis solutions. Impressive results include:

+ 380 thousand hoursof work saved
+ 160annual savings

Read the full story

Testimonials

What our clients say about us

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“The Smarthis team is highly focused on providing excellent service to business clients, with readiness and helpfulness. They handle meetings and technical discussions appropriately, deliver results presentations with confidence and objectivity. The team demonstrates good fluidity in incident handling, following defined processes and showing empathy towards the client. I am very grateful for the team's patience and collaboration; I feel a genuine sense of partnership and a shared pursuit of results.”

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