Solutions

Continuous automation support

SAM, Smarthis Automation Maintenance, is Smarthis' automation support service. It is comprised of a highly specialized technical team, available to handle requests related to previously implemented RPA automations.

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Ensure the perfect functioning of your solutions

By choosing SAM for your project, your company will have access to internationally certified automation professionals, ready to resolve issues and answer questions. With our support, your automations will be monitored 24 hours a day, and automatic preventive alerts will be issued in case of irregularities.

You can choose between our two support options: self-service, ideal for those seeking more independence, and advanced support, for those who prefer complete and detailed assistance.

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Benefits

Keep your business running with full efficiency

24/7 Support

We have a dedicated channel for opening tickets, operational any day and time.

Personalized service

With the possibility of different service levels, you choose what best suits your company's needs.

Agile service

We have a team dedicated to resolving your problems more quickly, avoiding losses for the business.

Execution optimization

Through indicators, we monitor and maintain your automations, ensuring better performance.

Methodology

Optimize your workflow

SAM operates in the following cycle:

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Our team monitors your automation environment, identifying potential issues through the analysis of RPA automation logs, error reports, and user feedback.

Depending on the impact level and urgency of the identified incident, the most appropriate support team is activated to carry out the resolution process.

After implementing the action plan, the support team follows up to ensure that the solution achieves the expected results.

As your company evolves, new needs arise for your automations, such as new system versions, new process steps, and improvement opportunities.

But, Don't Worry!

Our support service is not limited only to automations developed by our team.

If yours was not built by Smarthis, our team will perform a technical quality analysis of your tool to assess whether it is compatible with the SAM model.

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Technologies

Meet our network of partners

We work with the world's leading technology providers to deliver exceptional results to our clients. Discover our partnerships and see how we use cutting-edge technology to solve your challenges.