With the advancement of technology, more and more companies are betting on innovations that aim to optimize the work routine, improve productivity and reduce the time in which employees are tied to a task. 

The ideal solution is one that optimizes processes, giving teams the freedom to focus on more strategic demands. That’s what RPA does. Acronym for Robotic Process Automation, the technology features a robot (software) that automatically performs its repetitive activities on your behalf. 

Learn all about RPA technology and see what the benefits of applying it to your business are. Happy reading! 

 

What is RPA and how does it work? 

Robotic Process Automation, is a technological software that helps businesses automate their digital demands, being a solution with simple and fast deployment and uncomplicated system, which facilitates the interaction of the team without difficulties. 

Through RPA, robots are created, or the already known bots, that learn, simulate and execute the processes performed by the company, all based on human digital actions. Just show the bot what it should do. Thus, it will carry out the demand in the requested manner.  

Automation bots can, for example, copy and paste data from the web, calculate, analyze files, explore emails, log into programs, access APIs, and extract data once they adapt to any interface or workflow. In this way, you don’t have to change business systems, applications, or processes to automate them. 

 

The benefits of using RPA in your business 

In a year full of technological advances and changes, your company cannot be left behind. It’s time to know the benefits of RPA and invest in this solution to stay competitive in the market: 

  • Reduction of process time 

Agility is the word that defines RPA. By taking on a significant portion of the manual labor (24/7), robots guarantee a lot of gains to the company. In addition, they help optimize the performance of various processes. 

  • Increased productivity  

While robots perform repetitive work, humans focus on services that demand strategy and attention, each performing their specific skills and contributing to the efficiency and productivity of the team. 

  •  Reduction of manual errors  

Robots can interact with many different sources and databases, collecting and presenting them in an orderly way to end users: humans. This scenario reduces the possibility of manual errors and ensures much more quality for the analysis and decision-making power of the organization. 

  •  Increased scalability 

Because they are applicable to all sectors, they have the ability to perform a wide range of tasks. Any regulated and repetitive process can be accomplished by automation. 

  •  Service level improvement 

With robots performing multiple tasks, more work can be done in less time, ensuring faster and more accurate delivery. 

  •  Increased control/compliance  

RPA reduces humans’ contact with sensitive customer data as it is managed by robots. This is because they are integrated and handled by secure systems, so documents go through correct flows. 

  • Data logging for auditing  

Automation allows company data to be managed and organized efficiently. It also makes it possible to record all the information with ease to face audits. 

  • Improved data quality 

The automation solution accurately enhances services and processes that have a high probability of human error. Bots are reliable and consistent, delivering excellence in results. 

 

Can RPA be integrated with other systems? 

The answer is yes, RPA can be integrated with other systems already existing in companies, such as financial administration systems and management systems, such as: 

Enterprise Resource Planning (ERP) systems: such as SAP, Oracle, Microsoft Dynamics and other enterprise resource planning systems. 

Customer Relationship Management (CRM) systems: Such as Salesforce, Microsoft Dynamics CRM, and other customer relationship management systems. 

Content management systems: such as SharePoint, which enables the automation of tasks related to document management and workflows. 

Business process management (BPM) systems: which enable the automation of complex business processes. 

Document management systems: such as Adobe Sign and DocuSign, which enable the automation of electronic document signing processes. 

Order management systems: such as Magento and Shopify, which enable automation of order processes and inventory management. 

Data management systems: such as SQL Server and Oracle, which enable the automation of data migration and integration processes. 

In fact, this is a recommendation to brands that want to implement automation, so the processes are optimized, ensuring more security and fewer errors to the business routine. 

Before integrating the solutions, it is important to perform some tests, to make sure that all the advantages will be available to the teams. 

RPA Smarthis: Produce more, in less time 

These are some examples of processes that can be automated with RPA. Versatile, the technology is applied in several sectors and processes: 

Invoice processing: RPA can receive invoices from an email and extract relevant information from them, such as amount, date, and invoice number; as well as enter this data into the company’s accounting system. In addition, the technology checks for errors in invoices and notifies those responsible to correct them. 

Customer service: Customer service requests can be obtained from an email or ticket system; extract expressive data such as customer name, phone number, and reported issue; and enter the information into the customer service system. Finally, you can send an automatic response, stating that the request has been received and is being processed. 

Order processing: there is the possibility to receive orders from e-commerce, get relevant information and enter it into the order management system. Thus, the RPA checks if there are items in stock, calculates the total cost of the order and sends a confirmation email to the customer. 

Inventory management: it is possible to monitor and receive low-stock alerts, as well as send replenishment orders automatically. Finally, you can still check the expiration dates of the products and notify people that they must dispose of the expired products.  

Want something better than that? We have: you can bring RPA to your business processes in a personalized way, by incorporating the solution into the tools that your team is already accustomed to using. 

This is the most effective way to ensure that your results are predictable, traceable, and with minimal errors, reducing the amount of hours wasted on repetitive tasks. 

Learn more about our RPA solutions and talk to our team of experts.